| Job Title: | Senior Internal Sales Support Specialist |
| Division: | Internal Sales Support |
| Location: | Johannesburg office – Kyalami Business Park |
| Reports to: | Internal Sales Support Manager |
| Direct Subordinates: | Internal Sales Support |
| Total Staff in Function: | 1 |
| WORKING RELATIONSHIPS: | |
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| External: |
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JOB SUMMARY:
Main Purpose of Position:
The Senior Internal Sales Support Specialist acts as the strategic backbone of the sales support team, overseeing all brand-related operations within their assigned business unit. This individual will be the single point of contact for Strategic Partner Executives (SPEs) and Commercial Sales Teams, ensuring seamless alignment across stakeholders. They are accountable for reporting, training, SLA improvements, and the continuous enhancement of support processes to ensure exceptional internal service delivery and efficiency.
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KPA |
PERFORMANCE STANDARDS |
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Sales Support & Administration
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Reporting & KPI Management |
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Process & SLA Improvements |
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Stakeholder Engagement |
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Coverage & Team Support |
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OUR CORE VALUES:
- Trust
It is the starting point of being able to work together. When we trust, we feel safe.
- Enjoyment
Be happy at work and love what you do. This is an overall productivity booster and enhances performance.
- Teamwork
Strive to work productively in cooperation with one another, fostering a healthy atmosphere with mutual support, thus allow-ing everyone to achieve their own work-related goals.
- Integrity
Be honest and truthful in your dealings with peers, customers, and vendors.
- Accountability
Accountability allows us to learn. Be accountable for the consequences of your actions.
- Respect
Respect is not only a promise, but it is supported by actions.
- Passion
Passion is the energy that keeps us going. Everyone at Epsidon, puts their heart into their work and is passionate about be-coming the best version of themselves.
- Attitude
Professionalism and positivity are the demonstrated attitudes with internal and external stakeholders.
REQUIREMENTS:
Internal training associated with competencies:
During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.
Minimum Qualifications:
- Matric with Mathematics and English.
- Relevant Diploma in Business Administration, Sales, or Customer Service (preferred).
Minimum Experience:
- 3–5 years’ experience in a Sales Support or Admin role within the IT or Distribution sector.
- Strong working knowledge of CRM platforms and Microsoft (Intermediate to Advanced).
- Proven experience handling quotations, order management, and vendor coordination.
Key Skills and Competencies:
Knowledge:
- Solid understanding of vendor and brand operations in the IT distribution space.
- CRM systems, Jira and sales cycles.
- Company SOPs and quotation standards.
Skills:
- Advanced administration and coordination skills.
- Excellent verbal and written communication.
- Analytical and data interpretation for reporting.
- High accuracy and attention to detail.
- Proficient in Microsoft Excel and CRM platforms.
Attributes:
- Accountable, self-motivated, and process-driven.
- Strong team collaborator with a positive, can-do attitude.
- Customer-focused with strong relationship management skills.
- Able to work under pressure and meet tight deadlines.
- Passionate about improving service delivery and performance.
Office Requirements:
- Office-based working environment.
- Semi-formal dress code.
- Working hours are from: 08:00 – 17:00.
- Excellent international business language skills (English), both written and verbal.
- Reliable transport to and from the office.
Note:
- This is a permanent position subject to a three-month probationary period.
- You will be required to perform such duties as reasonably required by the business.
- Your job description may be amended from time to time if it is valid and reasonable.
- You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
- Duties must be performed faithfully, diligently, and to the best of your abilities.
- You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
- You may be required within reason, to work outside of set duties and/or perform in more than one role.
Please submit your CV application to our dedicated careers email address at careers@epsidon.co.za, accompanied by a Motivational Letter. This letter should detail your qualifications, skills, and experiences, aligning them with the specific job functions of the role you are applying for.
