| Job Title: | Operations Support Assistant – Dell CSG |
| Division: | Dell Technologies |
| Location & Address: | Kyalami, Midrand, Johannesburg |
| Reports to: | General Manager – Dell Technologies |
| Direct Subordinates: | 0 |
| Total Staff in Function: | 6 |
WORKING RELATIONSHIPS: |
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| Internal: |
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| External: |
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Main Purpose of Position:
The primary purpose of the Dell CSG Brand Support Specialist is to manage and oversee the operational support functions related to the Dell CSG brand. This includes ensuring efficient stock management, providing sales support, maintaining vendor relationships, and assisting with marketing activities. The role is responsible for delivering accurate and timely information to internal teams and resellers, coordinating the flow of products, pricing, and quotations, and supporting the overall sales process to ensure seamless execution and customer satisfaction.
| KPA | PERFORMANCE STANDARDS |
| Brand Administration |
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| Marketing Management |
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| Sales Support |
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| Vendor product and process knowledge |
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OUR CORE VALUES:
- Trust
It is the starting point of being able to work together. When we trust, we feel safe. - Enjoyment
Be happy at work and love what you do. This is an overall productivity booster and enhances performance. - Teamwork
Strive to work productively in cooperation with one another, fostering a healthy atmosphere with mutual support, thus allowing everyone to achieve their own work-related goals. - Integrity
Be honest and truthful in your dealings with peers, customers, and vendors. - Accountability
Accountability allows us to learn. Be accountable for the consequences of your actions. - Respect
Respect is not only a promise, but it is supported by actions. - Passion
Passion is the energy that keeps us going. Everyone at Epsidon, puts their heart into their work and is passionate about becoming the best version of themselves. - Attitude
Professionalism and positivity are the demonstrated attitudes with internal and external stakeholders.
REQUIREMENTS:
Internal training associated with competencies:
- During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.
Minimum Qualifications:
- A tertiary qualification in Business Administration would be advantageous.
Minimum Experience:
- 3 – 5 years of experience in a brand support or operational role, preferably within the IT or tech industry.
- Proven experience in managing stock, sales support, and pipeline reporting.
- Experience in vendor management, including managing vendor funding and deal registration processes.
- Experience in marketing activity planning, especially in digital platforms and events is highly desirable.
Minimum Skills:
- Familiarity with Dell CSG products or similar tech product portfolios.
- Ability to gain and maintain relevant product certifications.
- Proficient in using Microsoft Office (Excel, Word, PowerPoint), CRM, and other reporting tools
Office Requirements:
- Office-based working environment.
- Semi-formal dress code.
- Working hours are from 08:00 – 17:00.
- Excellent international business language skills (English), both written and verbal.
- Reliable transport to and from the office.
Note:
- This is a permanent position subject to a three-month probationary period.
- You will be required to perform such duties as reasonably required by the business.
- Your job description may be amended from time to time if it is valid and reasonable.
- You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
- Duties must be performed` faithfully, diligently, and to the best of your abilities.
- You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
- You may be required within reason, to work outside of set duties and/or perform in more than one role.
