Job Title: | Billing Support Specialist |
Division: | Cloud Operations |
Location & Address: | 51 Kyalami Boulevard, Midrand, Johannesburg |
Reports to: | Cloud Billing Lead |
Direct Subordinates: | 0 |
Total Staff in Function: | 7 |
WORKING RELATIONSHIPS: |
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Internal: |
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External: |
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Main Purpose of Position:
The main purpose of the role of the Billing Support Specialist is to ensure accurate and timely billing processes while supporting partners and internal teams and actively contributing to process enhancement initiatives.
KPA | PERFORMANCE STANDARDS |
Billing & Reporting |
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Supporting Partners and Internal Teams |
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Process Enhancement |
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OUR CORE VALUES:
- Trust
It is the starting point of being able to work together. When we trust, we feel safe. - Enjoyment
Be happy at work and love what you do. This is an overall productivity booster and enhances performance. - Teamwork
Strive to work productively in cooperation with one another, fostering a healthy atmosphere with mutual support, thus allowing everyone to achieve their own work-related goals. - Integrity
Be honest and truthful in your dealings with peers, customers, and vendors. - Accountability
Accountability allows us to learn. Be accountable for the consequences of your actions. - Respect
Respect is not only a promise, but it is supported by actions. - Passion
Passion is the energy that keeps us going. Everyone at Epsidon, puts their heart into their work and is passionate about becoming the best version of themselves. - Attitude
Professionalism and positivity are the demonstrated attitudes with internal and external stakeholders.
REQUIREMENTS:
Internal training associated with competencies:
- During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.
Minimum Qualifications :
- Matric
- A tertiary qualification in financial management is preferable.
Minimum Experience:
- 2- 3 years of experience as a Billing Specialist preferably in a cloud software or SaaS environment
Minimum Skills:
- Strong understanding of billing processes, procedures, and best practices.
- Good numerical, mathematical, and analytical skills.
- Excellent attention to detail and accuracy in data entry.
- Ability to work both in a team environment and independently and handle multiple tasks simultaneously.
- Good communication skills both written and verbal.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, etc.)
- Problem-solving skills and the ability to resolve billing issues with customers or suppliers.
- Prior experience in the billing or finance department in a corporate setting is an advantage.
- Strong understanding of billing processes and principles
Office Requirements:
- Office-based working environment.
- Semi-formal dress code.
- Working hours are from 08:00 – 17:00.
- Excellent international business language skills (English), both written and verbal.
- Reliable transport to and from the office.
Note:
- This is a permanent position subject to a three-month probationary period.
- You will be required to perform such duties as reasonably required by the business.
- Your job description may be amended from time to time if it is valid and reasonable.
- You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
- Duties must be performed` faithfully, diligently, and to the best of your abilities.
- You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
- You may be required within reason, to work outside of set duties and/or perform in more than one role.